Drafting help articles

Providing Clear Instructions and Explanations

  • Create a guide that explains <topic>. The guide should have a title, sections, subsections, and content.

  • Develop a standard operating procedure for support representatives on updating their app status when taking a break, lunch, or attending meetings.

  • Write an easy-to-understand article that provides an overview of this campaign, including how to set up an account and how to send/track documents.

Addressing Common Questions and Issues

  • "Which three clients would be good fits for our self-serve solution, and why?"

  • "What are the specific onboarding requirements for running payroll?"

  • "Can you provide an overview of common marketing department terms, roles, and processes for marketing support?"

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