Missing and Inaccurate Info

Once you've reviewed existing tools and implemented a unified search solution, you can enhance its ability to provide accurate responses.

One of the ways to increase their accuracy is by having authoritative and up-to-date wikis and docs on common topics in the organization.

The primary challenge that causes this is lack of ownership since there are often no clear incentives defined with an organization to build and maintain this documentation. To counter this, you can recognize, reward, and promote those who share their knowledge.

Additionally, it can be helpful to use tools like Dashworks Analytics to identify knowledge gaps and address them regularly.

With authoritative documentation in place, you can train Dashworks with labels and Instructions to prioritize it over other information.