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  • Setting Up Managed Bots
  • How to Use Managed Bots
  • For End Users:
  • For Bot Admins:

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  1. Bots

Managed Bots

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Last updated 4 months ago

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Managed Bots lets you combine Dashworks answers with the expertise of your team's subject matter experts (SMEs), allowing for:

  • Real-time notifications to SMEs when the bot is tagged

  • Expert oversight and intervention when needed

  • Private conversations for sensitive topics

Using bots in Slack channels with the is the way to go for most use cases that require a combination of Dashworks answers and expert oversight. Managed Bots on the web app can be useful in the following scenarios:

  • Questions from users may include sensitive or private info, such as HR-related questions about benefits, compensation, or policies

  • You want to reduce the notification overload for everyone in Slack channels

  • Your team doesn't use Slack

Here are some example use cases for managed bots:

  • HR Support: Bot Admins are the HR team, and knowledge sources are the existing HR knowledge base, such as a space in Confluence, drive in Google Drive, or teamspace in Notion.

  • IT Support: Bot Admins are the IT team, and knowledge sources are the IT knowledge base or historical tickets.

  • Product Support: Bot Admins are product managers or engineering leads, and knowledge sources are product wikis, support help center, Slack conversations, and project management tool.

  • Sales Enablement: Bot Admins are the sales enablement team or sales leaders, and knowledge sources are SFDC, Slack conversations, and enablement KB in Drive or HighSpot / Seismic.

Setting Up Managed Bots

  1. Go to the and mark .

  2. Create a new bot from and specify it as a Managed Bot during setup.

  3. Designate the subject matter experts who will oversee the bot as Bot Admins.

How to Use Managed Bots

For End Users:

  • Tag the bot with your question in the input box using "@BotName"

  • Receive instant AI-powered answers

  • The SME will be instantly notified in real-time and provide additional context on the topic if necessary. You can also tag them in the topic using "@AdminName".

For Bot Admins:

  • Receive notifications when the bot is tagged

  • Monitor bot interactions in real-time

  • Step in to provide additional context or help when necessary

  • Resolve unanswered queries as needed

Dashworks Slackbot
App Store
relevant app connections as "Bot Connections"
Bots page