# Managed Bots

Managed Bots lets you combine Dashworks answers with the expertise of your team's subject matter experts (SMEs), allowing for:

* Real-time notifications to SMEs when the bot is tagged
* Expert oversight and intervention when needed
* Private conversations for sensitive topics

Using bots in Slack channels with the [Dashworks Slackbot](https://support.dashworks.ai/surfaces/slackbot) is the way to go for most use cases that require a combination of Dashworks answers and expert oversight. Managed Bots on the web app can be useful in the following scenarios:

* Questions from users may include sensitive or private info, such as HR-related questions about benefits, compensation, or policies
* You want to reduce the notification overload for everyone in Slack channels
* Your team doesn't use Slack

Here are some example use cases for managed bots:

* **HR Support**: Bot Admins are the HR team, and knowledge sources are the existing HR knowledge base, such as a space in Confluence, drive in Google Drive, or teamspace in Notion.
* **IT Support**: Bot Admins are the IT team, and knowledge sources are the IT knowledge base or historical tickets.
* **Product Support:** Bot Admins are product managers or engineering leads, and knowledge sources are product wikis, support help center, Slack conversations, and project management tool. 
* **Sales Enablement:** Bot Admins are the sales enablement team or sales leaders, and knowledge sources are SFDC, Slack conversations, and enablement KB in Drive or HighSpot / Seismic.

## Setting Up Managed Bots

1. Go to the [App Store](https://web.dashworks.ai/integrations) and mark [relevant app connections as "Bot Connections"](https://support.dashworks.ai/bots/setup-bots).
2. Create a new bot from [Bots page](https://web.dashworks.ai/bots) and specify it as a Managed Bot during setup.
3. Designate the subject matter experts who will oversee the bot as Bot Admins.

## How to Use Managed Bots

### **For End Users**:

* Tag the bot with your question in the input box using "@BotName"
* Receive instant AI-powered answers
* The SME will be instantly notified in real-time and provide additional context on the topic if necessary. You can also tag them in the topic using "@AdminName".

### **For Bot Admins**:

* Receive notifications when the bot is tagged
* Monitor bot interactions in real-time
* Step in to provide additional context or help when necessary
* Resolve unanswered queries as needed


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