Customer Support
1. Resolve Customer Issues Faster
Quickly locate accurate information to troubleshoot and resolve customer queries.
Examples:
"How do I reset a customer’s password?"
"What does the error message [specific error] mean?"
"What are the steps to connect a wireless headset to its base station?"
"How do I troubleshoot a failed payment issue?"
2. Understand Product Functionality
Provide clear and accurate explanations of product features and integrations.
Examples:
"How does feature X work in our product?"
"Can you explain how our integration with [partner software] works?"
"What are the key differences between our pricing plans?"
"What are the known limitations of [specific feature]?"
3. Draft Help Articles and Responses
Create detailed and user-friendly documentation to assist customers.
Examples:
"Write a step-by-step guide for setting up [specific feature]."
"Draft a help article for troubleshooting [specific issue]."
"What should be included in a how-to guide for [specific process]?"
"Summarize the key points for a FAQ about [specific topic]."
4. Manage Customer Accounts
Access and update customer information to provide personalized support.
Examples:
"Who is the account manager for [customer name]?"
"What is the subscription status of [customer email]?"
"Where can I find the past invoices for [customer name]?"
"What are the details of the last support ticket for [customer name]?"
5. Handle Refunds and Policy Questions
Provide accurate answers to customer inquiries about company policies.
Examples:
"What is our refund policy for [specific product]?"
"How does the 14-day free trial work?"
"What are the steps for processing a refund request?"
"What is our policy on subscription cancellations?"
6. Collaborate with Other Teams
Work seamlessly with engineering, sales, and product teams to resolve complex issues.
Examples:
"What is the status of the bug reported in ticket [ticket ID]?"
"Who can help with a technical issue related to [specific feature]?"
"What are the upcoming product updates that might affect customers?"
"What is the escalation process for unresolved issues?"
7. Onboard New Support Agents
Help new hires ramp up quickly by providing access to training materials and resources.
Examples:
"What are the steps for handling a refund request?"
"Where can I find the training materials for new support agents?"
"What are the most common customer issues and how do we resolve them?"
"What are the key features of our product that customers ask about?"
8. Automating Responses to FAQs
Save time by automating answers to frequently asked questions.
Examples:
"What is the process for resetting a password?"
"How do I update my billing information?"
"What are the steps to enable two-factor authentication?"
"What is the warranty policy for [specific product]?"
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