Prompting

While Dashworks can answer open ended questions, prompting it with an overall structure like this can improve its responses by providing it helpful context:

1. Task: What you need from Dashworks

2. Context: Background info or motivation behind what this is for

3. Response format: How should it format its response to be most effective

4. Search focus: Are there specific information sources it should focus on?

Task

Ask it to answer a direct question, find some docs, fix a bug, summarize notes, write an email, rephrase content for clarity, and more.

Context

Provide background on what this task is for as this can help Dashworks look for related information and focus the response on the key points based on the context. Please see the examples below for inspiration.

Response format

State the tone you want (ex. professional email, casual message), the response length (ex. short answer, one pager, report with max 3 paragraphs), and structure (blog outline, Twitter thread, bulleted list).

Search focus

Mention specific app names to search or specific files, folders, or project names in them. You can also add up to five URLs for some apps (like Google Drive and OneDrive) and Dashworks will use them as context to respond to the question.

Try it yourself with these examples

Find a case study

• Task: find a case study with a fintech customer

• Context: to share with Stripe's CMO who is interested in our omnichannel marketing platform

• Response format: link

• Search focus: Google Drive, Slack, website blog

Putting it together:

Do we have any case study links with fintech customers? I'd like to share them with Stripe's CMO who is interested in our omnichannel marketing platform. It'll likely be in GDrive, shared in Slack, or on our website blog.

Fix a bug

• Task: fix the rate limit error for the analytics dashboard

• Context: console log: 429 Too Many Requests while deploying Lambda

• Response format: causes, solutions

• Search focus: Github backend code, Confluence docs from Infra team, Slack threads

Putting it together:

Running into a rate limit error for the analytics dashboard, seeing this console log: 429 Too Many Requests while deploying lambda. Give me some likely causes and possible solutions. Check github backend code, confluence docs from the Infra team, and slack threads.

Summarize a product document

• Task: summarize a PRD

• Context: to catch up on upcoming initiatives from the Billing team

• Response format: include 3 main pain points, proposed solutions, and next steps

• Search focus: https://docs.google.com/document/d/1qWyV2FDYwytJCNohRVVYfXb9BHkIF52sIiZD-ZPotTA/edit?usp=sharing

Putting it together:

Summarize this PRD to help me catch up on the upcoming initiatives from the Billing team: https://docs.google.com/document/d/1qWyV2FDYwytJCNohRVVYfXb9BHkIF52sIiZD-ZPotTA/edit?usp=sharing. include the 3 main pain points, proposed solutions, and next steps.

Learn about a project

• Task: overview of AWS to GCP migration

• Context: planning for 2025 OKRs

• Response format: motivations, key people involved, learnings, and follow ups

• Search sources: -

Putting it together:

Can you give me a detailed overview of the AWS to GCP migration project that the Infra team worked on last year? This will be helpful to plan for 2025 OKRs. I'm looking for their motivations, the key people involved, learnings, and follow ups.

Debug a support ticket

• Task: debug ticket #4321

• Context: from Acme about integration issue with Airbnb

• Response format: possible explanations, resolutions, and feature owner

• Search focus: help center articles, Jira issues, Confluence docs, and Github pull requests in the integrations repo

Putting it together:

can you help me debug ticket #4321 from Acme about integration issues they're running into with Airbnb? Include possible explanations, resolutions, and the feature owner so I can reach out to them for further help if needed! Search help center articles, Jira issues, Confluence docs, and Github PRs in the integrations repo.

Prepare for a customer meeting

• Task: summarize ongoing deal with Acme

• Context: prepare for a meeting with their CTO to discuss the Europe rollout plan

• Response format: 3-5 bullet points

• Search focus: Salesforce notes, Slack conversations, Google Docs, and emails

Putting it together:

can you summarize the ongoing deal with Acme to help me prepare for a meeting with their CTO to discuss the Europe rollout plan? Please respond in 3-5 bullet points so I can get up to speed quickly! Look for information in Salesforce records, Slack conversations, Google docs, and emails.

Write a blog post

• Task: write a blog post about the new API V2 release

• Context: geared towards engineering leaders at small and medium enterprises

• Response format: include the motivations behind shipping the API, example use cases this unlocks for engineering leaders, and a CTA for how to

  get started. Optimize for conversion.

• Search focus: Confluence PRD, API developer docs

Putting it together:

Write a blog post about the new API V2 Release geared towards engineering leaders at small and medium enterprises. Include the motivations behind shipping the API, example use cases this unlocks for engineering leaders, and a CTA for how to get started. Optimize for conversion. Use the info in Confluence PRDs and our API developer docs available at docs.acme.com.